HomeRefund and Returns Policy

Refund and Returns Policy

Refunds:

At Kaptured Creatives, we strive to ensure your satisfaction with our digital products and downloads. Due to the nature of digital goods, we generally do not offer refunds. However, we understand that unique circumstances may arise, and we are committed to providing fair solutions.

Exceptions to Refund Policy:

Refunds may be considered under the following circumstances:

  • Duplicate purchases: If you accidentally purchased the same digital product more than once, please contact us for a refund of the duplicate transaction.
  • Technical issues: If you experience technical difficulties that prevent you from accessing or downloading the digital product, we will work with you to resolve the issue. If a resolution is not possible, a refund may be considered.

Requesting a Refund:

To request a refund, please contact our customer support team at info@kaptured.biz
within 14 days of the purchase date. Clearly state the reason for your refund request, and provide any relevant details or documentation.

Returns:

As our products are digital downloads, they cannot be physically returned. Once a digital product has been purchased and downloaded, it is considered delivered and cannot be returned.

Customer Support:

If you encounter any issues with your digital download or have questions about our refund policy, please reach out to our customer support team at support@kaptured.biz We are here to assist you and ensure that you have a positive experience with our products.

Changes to Refunds and Return Policy:

We reserve the right to update or modify our refunds and return policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically for any updates.

Contact Us:

If you have any questions or concerns about our Refunds and Return Policy, please contact us at support@kaptured.biz